• GET THE HELP & SUPPORT YOU NEED WHEN YOU NEED IT!

    Talk to a Live Agent Now

Click on your carrier below to open their support menu.  If you still need help after reaching out to your carrier OR if your carrier isn't listed here, please submit a support request. We look forward to assisting you right away!

Submit a Support Request
CARRIER MENU
AARP

CUSTOMER SERVICE: 866-550-4736

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
Aetna

Medicare Advantage and Prescription Drug Plans

1-855-335-1407 (TTY: 711),

Medicare Supplement Insurance plans

1-800-358-8749 (TTY: 711), 

Monday to Friday, 8 AM to 8 PM ET 

Employer or Group coverage 

1-800-307-4830 (TTY: 711),

7 days a week, 8 AM to 8 PM

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
Already a member? Email, call or chat with us.

You have options. Just log in to your member account to send us an email or chat online. You can also call us at the number on your ID card for personal service. 

 

Log in to your account

 

Don’t have an account? Register here. 


Not a member? Send us a message.

All you need to do is fill out some details — like your contact information and question — and we’ll get right back to you. 

 

Fill out contact form

Aliera

MEMBER SERVICES: 855-218-7005

Aliera / Trinity Health Share is now Sharity Health Share

SafetyNet Insurance Group holds all of our partners to the highest standards with regard to quality service for our clients and as a result, we do not recommend doing business with this or any other Health Sharing Organization.  If you are currently part of a Health Sharing Plan and would like to see alternative options, please request a call back from a friendly, licensed broker here (absolutely NO obligation EVER).  

Member Resources
Altrua

MEMBER SERVICES: 855-447-3613

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Manage Your Membership

BILLING INFORMATION FORM
Submit/update billing information for automatic contributions

REIMBURSEMENT SUBMISSION FORM
Submit/request for reimbursement.

MATERNITY FORM
Provide proof of pregnancy and necessary updates

ADOPTION ASSISTANCE NEEDS PROCESSING REQUEST
Itemize eligible adoption expenses for membership sharing


Membership Changes

MEMBERSHIP UPDATE FORM
Submit any new information or changes to your membership

The following must be completed online.

ADD/REMOVE DEPENDENTS
Please login in to your Member Portal by clicking Sign In. If you can not access the new portal, please call us at 1.888.244.3839 so we can enable it for you. This will allow you to add or remove dependents.

CANCELLATION REQUESTS
Please call us at 1.888.833.1408 Monday through Friday 8am to 6pm CST.

HIPAA RELEASE FORM
Sign the release form using DocuSign. This will open a new browser window and walk you through authentication.

AM Better

You can reach us from 8am-8pm MST at 1-866-918-4450 (TTY: 711).

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Search For a Provider by using the Find a Provider tool to locate an Ambetter in-network provider in your area. For help using the Find a Provider tool, view the Find a Provider Guide.


Make A Payment with our Quick Payment tool. (you will need your policy number)


My Drug Coverage: https://www.ambetterhealth.com/benefits-services/pharmacy-program.html


Choose a Payment Option

Remember that you need to keep making your premium payments monthly to keep your insurance active. Choose an online payment option to take the hassle out of paying.  Auto Pay lets you set up recurring payments each month so you’ll always pay on time! Or make an online, secure monthly bill payment. It’s easy to set up these online payment options through your new Ambetter member account. Or you can pay by phone or mail.  Learn more about ways to pay your bill.

Activate Your Ambetter Online Account

Stay connected to your Ambetter health insurance through your online member account. It’s always available, 24/7 on your computer or smartphone. It’s your one-stop-shop for managing your Ambetter health insurance plan.

Use your member account for convenient, fast online help:

  • Access our Amber virtual assistant to find information or get quick answers to questions about your benefits
  • Access Ambetter Telehealth to set up convenient video doctor visits
  • Send secure chats or email


What else can you do in your member account? Log in to:

  • Set up payment options and pay your monthly bill
  • Download and save your digital ID card
  • View claims status, payment information and out-of-pocket costs
  • Read member materials or health plan or pharmacy benefit information
  • Set up My Health Pays ® Rewards
  • Change your primary care physician
  • And more!

Activate your member account today.

Blue Cross Blue Shield of AZ

MEMBER SERVICES: 602-864-4115 OR 877-318-4693. TTY 800-232-2345 EXT 4823

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
Choosing a Doctor in Your Network

It is always a good idea to check if a doctor, hospital, or other facility is part of your BCBSAZ network before you see them.

Ways to find a doctor:

  • Visit the online provider directory
  • Call the number on the back of your BCBSAZ ID card for help locating a doctor or hospital or to have a printed Provider Directory mailed to you
Using your drug coverage

Check the cost share that applies to your plan with the online Prescription Calculator. Log into your MyBlue account, click "Home" and select "Drug Cost/Copay Calculator."

  • Select the drug you want the cost share for
  • Choose your prescription strength and how often you'll take it
  • Search for and select a nearby drug store
  • You'll then see what your cost would be

Or call our Prescription Benefits phone number on the back of your member ID card.

Mail Claims or Claims Correspondence to:

Blue Cross Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Mail Applications and Correspondence to:
Blue Cross Blue Shield of Arizona
P.O Box 13466
Phoenix AZ 85002-3466

Mail Premium Payments to:
Blue Cross Blue Shield of Arizona
PO Box 52563
Phoenix, AZ 85072-2563


Phoenix Corporate Office Street Address
Blue Cross Blue Shield of Arizona
2444 W Las Palmaritas Dr.
Phoenix, AZ 85021


Business Hours
Monday - Friday, 8 a.m. to 4:30 p.m. Arizona time

Sales Hours
Monday - Friday, 8 a.m. to 4:30 p.m. Arizona time

Send us your request via email:
Blue Cross Blue Shield of TX
FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

NEW UNDER 65 ENROLLMENTS

800-531-4456

Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 6 p.m. CT
Sunday: 10 a.m. – 2 p.m. CT

EXISTING MEMBERS UNDER 65

888-697-0683
Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed

MEDICARE SUPPLEMENTS

877-384-9307

Bright Health

INDIVIDUALS & FAMILIES: 833-356-1182
​MEDICARE ADVANTAGE: 844-667-5502

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
How do I make my first payment?

You can make an initial payment online.

If you prefer, you can also pay by phone or mail.


How do I set up automatic payments?

After you’ve submitted your first payment, you’ll need to wait 3-5 business days before following these steps.

If you have not registered your Member Hub account:

  1. Register your Member Hub account
  2. Click “Pay My Bill” at the top right
  3. Follow the “Billing” link in the upper right corner of the next screen
  4. Select “Setup recurring payments” to provide your banking information


If you have already registered a Member Hub account:

  1. Login to the Member Hub
  2. You should arrive directly in your billing portal if you use the link above
  3. Click "Schedule Payment" to enroll in autopay

Please wait 2-3 business days for our systems to update your autopay status.


How long will it take to receive my ID card after I've made my first payment?

10-14 business days


How can I view my ID card online?

You can view and print out a new ID card in your Member Hub.

  1. Login to your Member Hub (or register if you haven't already)
  2. From the Member Hub dashboard, select "My Coverage" then "ID Card" in the navigation
  3. Click "Download 2021 ID Card"
  4. View or print the ID card


Finding Your Member ID

If your payment has cleared but you haven't received your ID card yet, you can use the Member Lookup Tool to find your Member ID.


How can I reorder a physical ID card?

  1. Login to your Member Hub
  2. Scroll down to the "My Account" section
  3. Click the "Request New Member ID Card" link
  4. Fill out the form with your member information


What information is shown on my ID card?
Decoding your ID card (English)
Decoding your ID card (Español)

CHRISTUS Health Plans
FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

If you forgot your login information or can’t find what you need, contact us or call Member Services.

For medical questions, you can reach a registered nurse any time, day or night:


Other helpful resources
Cigna

MEMBER SERVICES: 800-997-1654 (OR TTY/TDD #711)

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
Delta Dental

MEMBER SERVICES: 844-764-5301

Find a Dentist
Pay Your Bill
Member Log In
First Care Health Plans of TX
FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Call Monday through Friday, from 8 a.m. to 5 p.m. Central Time (CT)¹. 

HMO (including TRS): 800-884-4901

PPO: 800-240-3270

MARKETPLACE: 855-572-7238

Administrative Services: 888-249-7366

Medicaid (STAR): 800-431-7798

CHIP: 877-639-2447

First Care Advantage Dual SNP: 866-229-4969

TTY: 711


¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation:  October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.

Friday Health Plans

GIVE US A CALL: 844-451-4444
​PAY BY PHONE: 844-279-4335

We're open Monday-Friday, 8am-8pm CT and 7am-7pm MT

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Claims Information
Payer ID: H0657
Mailing/Claims Address: Friday Health Plans, PO Box 194, Sidney, NE  69162 

If you have any questions, please reference provider relations connections below:

Providers Can Call: 844-451-4444

Texas Provider Support Email: TX-Providers@fridayhealthplans.com

Referrals and Prior Auth (Fax): 719-589-4995

Pharmacy-Prior Auth: Call 844-451-4444 Option 4 or email at fhppharmacy@fridayhealthplans.com

Humana
FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL
Medicare

Call 1-800-457-4708 (TTY: 711), daily, 8 a.m. – 8 p.m.

Florida Medicaid

Call 1-800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.

Kentucky Medicaid

Call 1-800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Humana Gold Plus® Integrated (MMAI)

Call 1-800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Insurance through employers

Call 1-800-448-6262, Monday – Friday, 8 a.m. – 9 p.m.

Dental and vision

Call 1-877-877-1051, Monday – Friday, 8 a.m. to 8 p.m.

IHC

MEMBER SERVICES: 610-374-4040

Customer Service
The Loomis Company
Customer Service: 866-473-6615

Claims
The Loomis Company
Claims: 866-473-6615

Personal Insurance Division
Griffith, Andrea | Claim Representative | ext. 2223
Horvath, Joanne | Account Manager | ext. 2235
Petchulis, Terri | Account Manager | ext. 2120
Schaeffer, Judy | Personal Insurance Department Manager | ext. 2233
Schmeck, Danielle | Senior Account Manager | ext. 2229
Werner, Jenna | Senior Account Manager | ext. 2232

Lumico

MEDICARE MEMBER SERVICES: 855-774-4491

GET AN ID CARD
MEMBER PORTAL
Oscar
FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Member Care Team

855-672-2788


Claims

Oscar P.O. Box 52146 Phoenix, AZ 85072-2146 

Electronic Payor ID: OSCAR

Email: help@hioscar.com 

Fax: 888-977-2062

Physician's Mutual

To see information related to your policy, please create an online account by going to the "member portal".  Once you've created your account, you can talk to member services, see your benefits, claims history, print a new ID card and MUCH MORE!

PM Member Portal
Call us
Customer Service: 1-800-228-9100
Monday - Friday 8a.m. - 5p.m. CST

Dental Claims: 1-877-667-6187
Monday - Thursday 7a.m. - Midnight CST
Friday 7a.m. - 6:30p.m. CST


Fax us
Home Office: 402-633-1604
Claims: 1-402-633-1088
Dental Claims: 1-402-467-7336

Mail us

Main Office
Physicians Mutual
P.O. Box 1234
Omaha, NE 68103-0313

Claims
Physicians Mutual
P.O. Box 2345
Omaha, NE 68103-0313

Benefits
Physicians Mutual
P.O. Box 3456
Omaha, NE 68103-0313
Pivot Health

MEMBER SERVICES: 844-630-7500

For Claim & Benefit Questions

Client Services: 844.630.7500 

Benefit Verification: 866.323.2985 

Pre-certification: 866.317.5273 


Send Claims To

Insurance Benefit Administrators 

c/o Zelis 

Box 247 

Alpharetta, GA 30009-0247 


EDI Payor ID: 07689 


Prescriptions Help Desk: 844.636.7506

BIN: 018729 

PCN: GBX 

GRP: HCHRX

Benefit Verification Instructions & Step-by-step process for submitting claims 

1. Provide your ID card for your short term medical plan. Pivot Health plans are underwritten by insurance carrier Companion Life Insurance Company. 

2. This fully-insured insurance plan has no PPO network restrictions or requirements. All licensed healthcare providers are accepted. 

3. Payment is up to 25% more than what Medicare pays for doctor office visits and up to 50% more for facilities. 

4. If you would like to verify insurance benefits, contact the benefit verification line: 866-323-2985. 

5. Copay plans (when applicable) can be collected at the time of service for the office visit. 

6. Medical claims can be sent to: Insurance Benefit Administrators c/o Zelis, Box 247, Alpharetta, GA 30009-0247 

EDI Payor ID: 07689

SafeGuard Health

Premier Health Solutions Member Services:(214) 436-8885

(M-Th 8am-5pm; Fri 8am -4pm).

sghmemberservices@premierhsllc.com

Prescription Benefit Questions - CVS Customer Service: (866) 475-0056

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Covered Benefits (see page 2 for "Affordable Care Act" preventative services)

Member Portal

Search for a Provider

Drug Search Tool / Pharmacy Look Up


Pharmacy Billing Information (you will need the information below to fill a prescription under your plan)
RX Group: RX1069
BIN: 004336
PCN: ADV

YOU WILL ALSO NEED YOUR MEMBER ID NUMBER (see below)

Get Your Member ID / Print an ID Card Instructions

You will receive an email within 24 hours of your enrollment that will include a link to the member portal and your member ID. You’ll use your member ID to register and create an account for the Member Portal. Once you are logged in, you’ll be able to review, print and download your guide. You’ll also be able to print a temporary ID card to use until you receive your official ID card in the mail, in approximately 7-10 business days.


Claims: 800-278-0703
Cornerstone Preferred Resources
P.O. Box 680185
Houston, TX 77268-0185

EDI Payor ID # CB268 

Scott & White

Non-Medicare Member Support

Medicare Member Support
Send a Message to Support

1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

FIND A PROVIDER
MY RX COVERAGE
GET AN ID CARD
MEMBER PORTAL

Individuals & Family Plan Members

Visit the 24/7 Member Portal

Send a Secured Message in Member Portal

On-Exchange: Please call 1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

Off-Exchange: Please call 1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

TTY: 711

Fax: 1-254-298-3385


Claims Support- 
(800) 321-7947

  • How do I submit a claim for covered services?
  • What should I do if I get a bill that should have been paid by SWHP?
  • How do I get a copy of my Explanation of Benefits (EOB)?

  • Please send claims and related correspondence to: 

    Scott & White Health Plan | Availity Payer ID 88030 

    Attn: Claims PO Box 21800, Eagan, MN 55121-0800 

    254-298-3000 or 800-321-7947

    Employer Group Plan Members

    Information and support for Employer Group insurance plans

    Visit the 24/7 Member Portal

     Send a Secured Message in Member Portal

     1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

    TTY: 711

    Fax: 1-254-298-3385

    BSW SeniorCare Advantage Medicare Members

    Information and support for Medicare Advantage plans

    Visit the 24/7 Member Portal

     Send a Secured Message in Member Portal

     1-866-334-3141 (7 a.m. to 8 p.m. Central Time, daily)

    TTY: 711

    RightCare Members

    Information and support for the STAR Medicaid Plan

    Visit the 24/7 Member Portal

     1-855-897-4448 (8 a.m. to 5 p.m. Central Time, Monday-Friday [except for state-approved holidays])

    TTY: 711

    Nurse Advice Line: 877-505-7947

    United Healthcare

    Member Services: 1-800-657-8205 

    Business Hours: Monday – Friday

    8:00 a.m. – 6:00 p.m. ET

    FIND A PROVIDER
    MY RX COVERAGE
    GET AN ID CARD
    MEMBER PORTAL

    Member Portals

    www.myuhone.com

    • Short Term Medical health plans
    • TriTerm Medical Insurance plans
    • Oxford Health Insurance, Inc. (NJ) ACA plans

    www.myuhc.com

    www.myuhcvision.com

    Benefits / Limitations & Exclusions 

    See plan brochures for the benefits of your plan as well as limitations and exclusions

    Claims Address

    UnitedHealthOne® Plans

    PO Box 31374
    Salt Lake City, UT 84131-0374
    EDI #37602

    Claims-Only Fax:

    1-801-478-7581

    Premium Payments

    UnitedHealthOne® Plans
    PO Box 740209
    Cincinnati, OH 45274-0209

    Grace Period/Overnight Payments
    UnitedHealthOne® Plans
    1006 State Street
    Lawrenceville, IL 62439

    Wellcare

    General Phone Number: 800-960-2530          

    (TTY 1-877-247-6272) 

    Monday - Friday, 8 a.m. to 6 p.m.

    FIND A PROVIDER
    MY RX COVERAGE
    GET AN ID CARD
    MEMBER PORTAL