Click on your carrier below to open their support menu. If you still need help after reaching out to your carrier OR if your carrier isn't listed here, please submit a support request. We look forward to assisting you right away!
Medicare Advantage and Prescription Drug Plans
1-855-335-1407 (TTY: 711),
You have options. Just log in to your member account to send us an email or chat online. You can also call us at the number on your ID card for personal service.
Don’t have an account? Register here.
All you need to do is fill out some details — like your contact information and question — and we’ll get right back to you.
MEMBER SERVICES: 855-218-7005
Aliera / Trinity Health Share is now Sharity Health Share
SafetyNet Insurance Group holds all of our partners to the highest standards with regard to quality service for our clients and as a result, we do not recommend doing business with this or any other Health Sharing Organization. If you are currently part of a Health Sharing Plan and would like to see alternative options, please request a call back from a friendly, licensed broker here (absolutely NO obligation EVER).
MEMBER SERVICES: 855-447-3613
Manage Your Membership
BILLING INFORMATION FORM
Submit/update billing information for automatic contributions
REIMBURSEMENT SUBMISSION FORM
Submit/request for reimbursement.
MATERNITY FORM
Provide proof of pregnancy and necessary updates
ADOPTION ASSISTANCE NEEDS PROCESSING REQUEST
Itemize eligible adoption expenses for membership sharing
Membership Changes
MEMBERSHIP UPDATE FORM
Submit any new information or changes to your membership
The following must be completed online.ADD/REMOVE DEPENDENTS
Please login in to your Member Portal by clicking Sign In. If you can not access the new portal, please call us at 1.888.244.3839 so we can enable it for you. This will allow you to add or remove dependents.
CANCELLATION REQUESTS
Please call us at 1.888.833.1408 Monday through Friday 8am to 6pm CST.
HIPAA RELEASE FORM
Sign the release form using DocuSign. This will open a new browser window and walk you through authentication.
Please login in to your Member Portal by clicking Sign In. If you can not access the new portal, please call us at 1.888.244.3839 so we can enable it for you. This will allow you to add or remove dependents.
Please call us at 1.888.833.1408 Monday through Friday 8am to 6pm CST.
Sign the release form using DocuSign. This will open a new browser window and walk you through authentication.
You can reach us from 8am-8pm MST at 1-866-918-4450 (TTY: 711).
Search For a Provider by using the Find a Provider tool to locate an Ambetter in-network provider in your area. For help using the Find a Provider tool, view the Find a Provider Guide.
Make A Payment with our Quick Payment tool. (you will need your policy number)
My Drug Coverage: https://www.ambetterhealth.com/benefits-services/pharmacy-program.html
Choose a Payment Option
Remember that you need to keep making your premium payments monthly to keep your insurance active. Choose an online payment option to take the hassle out of paying. Auto Pay lets you set up recurring payments each month so you’ll always pay on time! Or make an online, secure monthly bill payment. It’s easy to set up these online payment options through your new Ambetter member account. Or you can pay by phone or mail. Learn more about ways to pay your bill.
Activate Your Ambetter Online Account
Stay connected to your Ambetter health insurance through your online member account. It’s always available, 24/7 on your computer or smartphone. It’s your one-stop-shop for managing your Ambetter health insurance plan.
Use your member account for convenient, fast online help:
- Access our Amber virtual assistant to find information or get quick answers to questions about your benefits
- Access Ambetter Telehealth to set up convenient video doctor visits
- Send secure chats or email
What else can you do in your member account? Log in to:
- Set up payment options and pay your monthly bill
- Download and save your digital ID card
- View claims status, payment information and out-of-pocket costs
- Read member materials or health plan or pharmacy benefit information
- Set up My Health Pays ® Rewards
- Change your primary care physician
- And more!
MEMBER SERVICES: 602-864-4115 OR 877-318-4693. TTY 800-232-2345 EXT 4823
It is always a good idea to check if a doctor, hospital, or other facility is part of your BCBSAZ network before you see them.
Ways to find a doctor:
- Visit the online provider directory
- Call the number on the back of your BCBSAZ ID card for help locating a doctor or hospital or to have a printed Provider Directory mailed to you
Check the cost share that applies to your plan with the online Prescription Calculator. Log into your MyBlue account, click "Home" and select "Drug Cost/Copay Calculator."
- Select the drug you want the cost share for
- Choose your prescription strength and how often you'll take it
- Search for and select a nearby drug store
- You'll then see what your cost would be
Or call our Prescription Benefits phone number on the back of your member ID card.
Blue Cross Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924
Mail Applications and Correspondence to:
Blue Cross Blue Shield of Arizona
P.O Box 13466
Phoenix AZ 85002-3466
Mail Premium Payments to:
Blue Cross Blue Shield of Arizona
PO Box 52563
Phoenix, AZ 85072-2563
Phoenix Corporate Office Street Address
Blue Cross Blue Shield of Arizona
2444 W Las Palmaritas Dr.
Phoenix, AZ 85021
Business Hours
Monday - Friday, 8 a.m. to 4:30 p.m. Arizona time
Sales Hours
Monday - Friday, 8 a.m. to 4:30 p.m. Arizona time
NEW UNDER 65 ENROLLMENTS
800-531-4456
Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 6 p.m. CT
Sunday: 10 a.m. – 2 p.m. CT
EXISTING MEMBERS UNDER 65
888-697-0683
Monday – Friday: 7 a.m. – 8 p.m. CT
Saturday: 8 a.m. – 5 p.m. CT
Sunday: Closed
MEDICARE SUPPLEMENTS
877-384-9307
- New Member?
- Where You Go For Care Matters
- Prescription Drug Plan Information
- Why Choose Us?
INDIVIDUALS & FAMILIES: 833-356-1182
MEDICARE ADVANTAGE: 844-667-5502
You can make an initial payment online.
If you prefer, you can also pay by phone or mail.
How do I set up automatic payments?
After you’ve submitted your first payment, you’ll need to wait 3-5 business days before following these steps.
If you have not registered your Member Hub account:
- Register your Member Hub account
- Click “Pay My Bill” at the top right
- Follow the “Billing” link in the upper right corner of the next screen
- Select “Setup recurring payments” to provide your banking information
If you have already registered a Member Hub account:
- Login to the Member Hub
- You should arrive directly in your billing portal if you use the link above
- Click "Schedule Payment" to enroll in autopay
Please wait 2-3 business days for our systems to update your autopay status.
How long will it take to receive my ID card after I've made my first payment?
10-14 business days
How can I view my ID card online?
You can view and print out a new ID card in your Member Hub.
- Login to your Member Hub (or register if you haven't already)
- From the Member Hub dashboard, select "My Coverage" then "ID Card" in the navigation
- Click "Download 2021 ID Card"
- View or print the ID card
Finding Your Member ID
If your payment has cleared but you haven't received your ID card yet, you can use the Member Lookup Tool to find your Member ID.
How can I reorder a physical ID card?
- Login to your Member Hub
- Scroll down to the "My Account" section
- Click the "Request New Member ID Card" link
- Fill out the form with your member information
What information is shown on my ID card?
Decoding your ID card (English)
Decoding your ID card (Español)
If you forgot your login information or can’t find what you need, contact us or call Member Services.
- Health Insurance Exchange Plans: 1-844-282-3025
- Medicare Advantage Plans: 1-844-282-3026
- US Family Health Plan: 1-800-67-USFHP
For medical questions, you can reach a registered nurse any time, day or night:
- Health Insurance Exchange Plans: 1-844-581-3175
- Medicare Advantage: 1-844-581-3174
- US Family Health Plan: 1-800-455-9355
MEMBER SERVICES: 800-997-1654 (OR TTY/TDD #711)
- Get an ID card
- File a claim
- View My Claims and EOBs
- Check Coverage Under My Plan
- See Prescription Drug List
- Sign Up for Cigna Home Delivery Pharmacy
- Eligible HSA, FSA, HRA Expenses
- Find an In-Network Doctor, Dentist, or Facility
- Find a Form
- Contact Cigna
- Finding or Changing Doctors
- HSA, FSA, and HRA Reimbursements
- Prescription Drug Lists
- Claims, Authorizations, and Explanations of Benefits (EOBs)
- Submit an Online Accidental Injury, Critical Illness, Hospital Care, or Wellness Claim
- Transition of Care and Continuity of Care
- Request an ID Card
- Appeals and Grievances
Call Monday through Friday, from 8 a.m. to 5 p.m. Central Time (CT)¹.
HMO (including TRS): 800-884-4901
PPO: 800-240-3270
MARKETPLACE: 855-572-7238
Administrative Services: 888-249-7366
Medicaid (STAR): 800-431-7798
CHIP: 877-639-2447
First Care Advantage Dual SNP: 866-229-4969
TTY: 711
¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation: October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.
GIVE US A CALL: 844-451-4444
PAY BY PHONE: 844-279-4335
We're open Monday-Friday, 8am-8pm CT and 7am-7pm MT
Claims Information
Payer ID: H0657
Mailing/Claims Address: Friday Health Plans, PO Box 194, Sidney, NE 69162
If you have any questions, please reference provider relations connections below:
Providers Can Call: 844-451-4444
Texas Provider Support Email: TX-Providers@fridayhealthplans.com
Referrals and Prior Auth (Fax): 719-589-4995
Pharmacy-Prior Auth: Call 844-451-4444 Option 4 or email at fhppharmacy@fridayhealthplans.com
Call 1-800-457-4708 (TTY: 711), daily, 8 a.m. – 8 p.m.
Florida Medicaid
Call 1-800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.
Kentucky Medicaid
Call 1-800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.
Humana Gold Plus® Integrated (MMAI)
Call 1-800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.
Insurance through employers
Call 1-800-448-6262, Monday – Friday, 8 a.m. – 9 p.m.
Dental and visionCall 1-877-877-1051, Monday – Friday, 8 a.m. to 8 p.m.
Call 1-877-877-1051, Monday – Friday, 8 a.m. to 8 p.m.
Find a provider, dentist, vision provider or pharmacy
Medical forms
Health benefits claim form, PDF opens new window
Pharmacy forms
Prescription drug claim form - English, PDF opens new window
Prescription drug claim form - Spanish, PDF opens new window
LINET prescription drug claim form - English, PDF opens new window
LINET prescription drug claim form - Spanish, PDF opens new window
Grievance and Appeals Request Form Grievance/appeal request form - English, PDF opens new window
Grievance/appeal request form - Spanish, PDF opens new window
MEMBER SERVICES: 610-374-4040
The Loomis CompanyCustomer Service: 866-473-6615
ClaimsThe Loomis CompanyClaims: 866-473-6615
Personal Insurance Division
Griffith, Andrea | Claim Representative | ext. 2223
Horvath, Joanne | Account Manager | ext. 2235
Petchulis, Terri | Account Manager | ext. 2120
Schaeffer, Judy | Personal Insurance Department Manager | ext. 2233
Schmeck, Danielle | Senior Account Manager | ext. 2229
Werner, Jenna | Senior Account Manager | ext. 2232
Member Care Team
855-672-2788
Claims
Oscar P.O. Box 52146 Phoenix, AZ 85072-2146
Electronic Payor ID: OSCAR
Email: help@hioscar.com
Fax: 888-977-2062
To see information related to your policy, please create an online account by going to the "member portal". Once you've created your account, you can talk to member services, see your benefits, claims history, print a new ID card and MUCH MORE!
Monday - Friday 8a.m. - 5p.m. CST
Monday - Thursday 7a.m. - Midnight CST
Friday 7a.m. - 6:30p.m. CST
Mail us
Physicians Mutual
P.O. Box 1234
Omaha, NE 68103-0313
Physicians Mutual
P.O. Box 2345
Omaha, NE 68103-0313
Benefits
Physicians Mutual
P.O. Box 3456
Omaha, NE 68103-0313
MEMBER SERVICES: 844-630-7500
For Claim & Benefit Questions
Client Services: 844.630.7500
Benefit Verification: 866.323.2985
Pre-certification: 866.317.5273
Send Claims To
Insurance Benefit Administrators
c/o Zelis
Box 247
Alpharetta, GA 30009-0247
EDI Payor ID: 07689
Prescriptions Help Desk: 844.636.7506
BIN: 018729
PCN: GBX
GRP: HCHRX
Benefit Verification Instructions & Step-by-step process for submitting claims
1. Provide your ID card for your short term medical plan. Pivot Health plans are underwritten by insurance carrier Companion Life Insurance Company.
2. This fully-insured insurance plan has no PPO network restrictions or requirements. All licensed healthcare providers are accepted.
3. Payment is up to 25% more than what Medicare pays for doctor office visits and up to 50% more for facilities.
4. If you would like to verify insurance benefits, contact the benefit verification line: 866-323-2985.
5. Copay plans (when applicable) can be collected at the time of service for the office visit.
6. Medical claims can be sent to: Insurance Benefit Administrators c/o Zelis, Box 247, Alpharetta, GA 30009-0247
EDI Payor ID: 07689
Premier Health Solutions Member Services:(214) 436-8885
(M-Th 8am-5pm; Fri 8am -4pm).
sghmemberservices@premierhsllc.com
Prescription Benefit Questions - CVS Customer Service: (866) 475-0056
Covered Benefits (see page 2 for "Affordable Care Act" preventative services)
Drug Search Tool / Pharmacy Look Up
YOU WILL ALSO NEED YOUR MEMBER ID NUMBER (see below)
Get Your Member ID / Print an ID Card Instructions
You will receive an email within 24 hours of your enrollment that will include a link to the member portal and your member ID. You’ll use your member ID to register and create an account for the Member Portal. Once you are logged in, you’ll be able to review, print and download your guide. You’ll also be able to print a temporary ID card to use until you receive your official ID card in the mail, in approximately 7-10 business days.
EDI Payor ID # CB268
Non-Medicare Member Support
Medicare Member Support
Send a Message to Support
1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
Individuals & Family Plan Members
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
On-Exchange: Please call 1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
Off-Exchange: Please call 1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
TTY: 711
Fax: 1-254-298-3385
Claims Support- (800) 321-7947
Please send claims and related correspondence to:
Scott & White Health Plan | Availity Payer ID 88030
Attn: Claims PO Box 21800, Eagan, MN 55121-0800
254-298-3000 or 800-321-7947
Employer Group Plan Members
Information and support for Employer Group insurance plans
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
TTY: 711
Fax: 1-254-298-3385
BSW SeniorCare Advantage Medicare Members
Information and support for Medicare Advantage plans
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
1-866-334-3141 (7 a.m. to 8 p.m. Central Time, daily)
TTY: 711
RightCare Members
Information and support for the STAR Medicaid Plan
Visit the 24/7 Member Portal
1-855-897-4448 (8 a.m. to 5 p.m. Central Time, Monday-Friday [except for state-approved holidays])
TTY: 711
Nurse Advice Line: 877-505-7947
Member Portals
- Short Term Medical health plans
- TriTerm Medical Insurance plans
- Oxford Health Insurance, Inc. (NJ) ACA plans
- Dental plans
For premium & billing visit www.uhone4me.com
- Vision plans
- For premium & billing visit www.uhone4me.com
Benefits / Limitations & Exclusions
See plan brochures for the benefits of your plan as well as limitations and exclusions
Claims Address
PO Box 31374
Salt Lake City, UT 84131-0374
EDI #37602
Claims-Only Fax:
Premium Payments
UnitedHealthOne® Plans
PO Box 740209
Cincinnati, OH 45274-0209
Grace Period/Overnight Payments
UnitedHealthOne® Plans
1006 State Street
Lawrenceville, IL 62439
General Phone Number: 800-960-2530
(TTY 1-877-247-6272)
Monday - Friday, 8 a.m. to 6 p.m.